Orders
Shipping, cancellations, and returns
Contact customer service before returning a product. Unauthorized returns may not be accepted.
Shipping
Available shipping methods, costs, and estimated delivery timing are presented during checkout for eligible destinations. Estimates are not guarantees and may change because of carrier, weather, address, compliance, or other fulfillment conditions. Customers are responsible for providing a complete and accurate delivery address.
Cancellations and address changes
Contact customer service as soon as possible. A change or cancellation cannot be guaranteed after payment is processed or fulfillment has started. If an order can be canceled, any applicable refund will be issued through the original payment method.
Damaged, incorrect, or missing items
Report an issue promptly and keep the product, label, and shipping packaging. Include the order number and photographs when available so the issue can be reviewed. Do not discard or return an item before receiving instructions.
Return authorization
Products must not be sent back without prior authorization. Return eligibility depends on the product condition, safety and handling considerations, the reason for the request, and applicable law. If a return is approved, customer service will provide the required instructions and explain any applicable costs or deductions before the return is sent.
Refunds
Approved refunds are issued through the original payment method. Bank or payment-provider processing time may apply after a refund is initiated.
Contact
Send order questions to timothy.kaechle@me.com. Include the order number and account email when applicable.
Last updated September 28, 2026.